Finding What You Need

Here are a few tips to help you more easily find the information you need.

• Keep searches simple.
  • Enter fewer terms. For example, search for "help tickets" instead of "help desk tickets".
  • Enter an asterisk (*) at the end of a search term as a wildcard. For example, enter "install*" to find "installs" or "installation" or "installing". If you search for "install" without *, you will find content that contains "install" and "installs" only.
  • Remove special characters before searching, for example, period, comma, apostrophe; or semi-colon.
  • Make your search broader by using a more general search term. For example search for “time sheets” instead of “daily time sheets.”
  • Searches are not case-sensitive. Search returns the same results whether searching for “football, “FootBALL”, or “Football.”
  • If you have too many results, use the refiners to narrow your results and make it easier to find the information you need.
• Use quotes around words for these situations:
  
  • When including an embedded blank(s). (Such as the leading blank in “ TIM”)
  • When there are two or more adjacent words in a search term. (Such as “EM Health Check”)
  • When requiring an exact match.
  • When matching on a hyphen.
• Switch knowledge collections. Next to Search within, switch between ca.com, Support, and Communities.